Frequently Asked Questions (FAQs)

Got questions? We’ve got answers!

Q1. Are your products 100% authentic?

Absolutely. We source our Cleansers, Serums, Sunscreens, and all other products directly from authorized distributors and trusted sources. Authenticity is our core promise.

Q2. How can I find the right product for my skin type?

We have built-in filters on our website! You can easily filter products by Skin Type (Oily, Dry, Combination, Sensitive) or Skin Concern (Acne, Dark Spots, Anti-aging, etc.) to find your perfect match.

Q3. What payment methods do you accept?

We accept Cash on Delivery (COD), bKash, Nagad, and all major Credit/Debit cards through our secure payment gateway (SSLCommerz).

Q4. Can I change or cancel my order after placing it?

You can cancel or modify your order only if it is in the "New" or "Processing" status. Once the status changes to "Shipped", we cannot cancel or modify the order.

Q5. I received a damaged item. What should I do?

Please do not worry! Make sure you took an uncut unboxing video while opening the parcel. Send the video to our Facebook Page or WhatsApp at 01636031458 within 24 hours of delivery, and we will arrange a replacement or refund.

Q6. Do you have a physical shop?

Currently, Miora Mart BD is an online-exclusive store. This allows us to serve customers all over Bangladesh efficiently through our website, Facebook, and Instagram.