Because skincare is personal, we handle returns with care.

We want you to love your purchase from Miora Mart BD. However, for hygiene and safety reasons regarding skincare and cosmetics, we have a strict but fair return policy.

• When are returns accepted?

  • If you receive a damaged or defective product.

  • If you receive the wrong product.

  • If the product is past its expiration date upon delivery.

• The “Unboxing Video” Rule: To process a return or refund for damaged/missing items, a clear, uncut unboxing video is mandatory. Please record a video while opening the delivery parcel.

• Conditions for Return: The product must be unused, unsealed, and in its original packaging with all tags and invoice intact.

• How to Claim: You must notify us within 24 hours of receiving the product via our Facebook Page, Instagram, or email at mioramartbd@gmail.com, attaching the unboxing video and pictures.

• Refund Process: Once your return is received and inspected, we will notify you. Approved refunds will be processed within 3-5 business days via bKash, Nagad, or bank transfer.